1. Acceptance of Terms

By accessing, browsing, or using the Cohtrix website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Cohtrix ("we," "us," or "our").

If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Eligibility

You must be at least 18 years of age to use our Services and make purchases through our Website. By using our Services, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into binding contracts
• You are not prohibited from using our Services under Indian law or any other applicable jurisdiction
• All information you provide to us is accurate, current, and complete

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, especially if we believe you have violated these Terms.

3. Account Registration

3.1 Creating an Account

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your password
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. You agree to:

• Not share your password with anyone
• Use a strong, unique password
• Log out from your account at the end of each session
• Notify us immediately if you suspect any unauthorized access

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time, without prior notice, if we believe you have violated these Terms or engaged in fraudulent or illegal activities.

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, images, and information on our Website. However:

• We do not warrant that product descriptions, images, pricing, or other content on our Website is accurate, complete, reliable, current, or error-free
• Product images are for illustrative purposes only and may not exactly represent the actual product
• Actual product packaging and materials may contain different information than shown on our Website
• We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice

4.2 Product Availability

All products are subject to availability. We cannot guarantee that products will always be in stock. If a product becomes unavailable after you place an order, we will notify you and offer:

• A full refund, or
• A substitute product of equal or greater value (with your consent)

4.3 Product Use and Safety

Products sold on Cohtrix are intended for personal use only. You agree to:

• Use products only as directed on the product label
• Read all product labels, warnings, and instructions before use
• Consult with a healthcare professional before using any dietary supplements
• Not resell, redistribute, or use products for commercial purposes without our written consent

4.4 Third-Party Products

Some products available on our Website may be manufactured by third-party brands (such as Herbalife). We are an independent retailer and are not affiliated with, endorsed by, or sponsored by these manufacturers unless explicitly stated.

All product names, trademarks, and registered trademarks are the property of their respective owners.

5. Pricing and Payment

5.1 Pricing

All prices displayed on our Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

• Prices are subject to change without prior notice
• The price charged will be the price displayed at the time you place your order
• We reserve the right to modify prices at any time
• Promotional prices and discounts are valid for a limited time and subject to terms and conditions

5.2 Payment Methods

We accept the following payment methods:

• Credit and Debit Cards (Visa, Mastercard, RuPay, American Express)
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Net Banking
• Digital Wallets (Paytm, Mobikwik, etc.)
• Cash on Delivery (COD) - where available

5.3 Payment Security

All payment transactions are processed through secure, third-party payment gateways. We do not store your complete payment card information on our servers.

5.4 Payment Authorization

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method
• The information you provide is accurate and complete
• You will pay all charges incurred at the prices in effect when such charges are incurred

5.5 Failed or Declined Payments

If your payment is declined or fails:

• Your order will not be processed until payment is successfully completed
• We may cancel your order if payment issues are not resolved within 24 hours
• We are not responsible for any fees charged by your bank or payment provider

6. Order Acceptance and Cancellation

6.1 Order Placement

When you place an order, you will receive an order confirmation email. This email is an acknowledgment that we have received your order, not a confirmation that your order has been accepted.

6.2 Order Acceptance

We reserve the right to accept or reject any order for any reason, including but not limited to:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent activity
• Payment verification issues
• Shipping address concerns

If we cancel your order after payment has been processed, we will issue a full refund.

6.3 Order Cancellation by Customer

Before Shipment:

• Orders can be cancelled within 24 hours of placement
• Contact our customer support immediately
• Full refund will be processed within 7-10 business days

After Shipment:

• Once an order is shipped, it cannot be cancelled
• You may refuse delivery and request a return (return policy applies)
• Shipping charges may not be refundable

6.4 Order Modification

Order modifications (address, items, quantity) can only be made before the order is shipped. Contact customer support immediately for any changes.

7. Shipping and Delivery

7.1 Shipping Areas

We currently ship to all serviceable PIN codes across India. Remote or restricted areas may have limited delivery options.

7.2 Shipping Charges

• Free Shipping: On orders above ₹999
• Standard Shipping: ₹50-100 (varies by location and order value)
• Shipping charges are calculated at checkout based on your delivery location and order weight

7.3 Delivery Time

Estimated delivery times:

• Metro Cities: 3-5 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-10 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, or unforeseen circumstances.

7.4 Order Tracking

Once your order is shipped, you will receive a tracking number via email and SMS to monitor your shipment status.

7.5 Delivery Issues

Failed Delivery Attempts:

• If delivery fails due to incorrect address or recipient unavailability, the courier will attempt re-delivery
• After 3 failed attempts, the order will be returned to us
• Return shipping charges may apply for re-shipment

Damaged or Lost Shipments:

• If your order arrives damaged, do not accept delivery
• Contact us immediately with photos of the damaged package
• We will arrange for a replacement or refund
• For lost shipments, we will investigate with the courier and provide a resolution

7.6 International Shipping

We currently do not offer international shipping. Our services are limited to India only.

8. Returns and Refunds

For detailed information about our return and refund process, please refer to our Refund & Return Policy.

8.1 Return Eligibility (Summary)

• Products must be unused and in original packaging with seals intact
• Returns must be initiated within 7 days of delivery
• Certain products may be non-returnable for hygiene and safety reasons

8.2 Refund Processing

• Refunds are processed within 7-10 business days after we receive the returned item
• Refunds are issued to the original payment method
• Shipping charges are non-refundable unless the return is due to our error

9. Intellectual Property Rights

9.1 Ownership

All content on the Cohtrix website, including but not limited to text, graphics, logos, images, videos, software, and design, is the property of Cohtrix or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website for personal, non-commercial purposes only.

9.3 Restrictions

You agree NOT to:

• Copy, reproduce, distribute, or create derivative works from our content
• Use any content for commercial purposes without our written consent
• Remove or alter any copyright, trademark, or other proprietary notices
• Use automated systems (bots, scrapers) to access our Website
• Frame or mirror any part of our Website
• Reverse engineer any part of our Website or Services

9.4 Trademarks

"Cohtrix" and our logo are trademarks owned by us. All product names and brands are trademarks of their respective owners. Unauthorized use of any trademarks is strictly prohibited.

9.5 Third-Party Trademarks

This website is an independent retailer and is not affiliated with, endorsed by, or sponsored by third-party product manufacturers (including but not limited to Herbalife Nutrition Ltd.) unless explicitly stated. All product names, trademarks, and registered trademarks are the property of their respective owners.

10. User Conduct

By using our Services, you agree to comply with all applicable laws and regulations. You agree NOT to:

• Use our Services for any unlawful purpose or to violate any laws
• Impersonate any person or entity or falsely state your affiliation
• Interfere with or disrupt our Services or servers
• Attempt to gain unauthorized access to any part of our Services
• Upload or transmit viruses, malware, or any harmful code
• Engage in any form of harassment, abuse, or harmful behavior
• Collect or harvest any information about other users
• Use our Services to send spam or unsolicited communications
• Engage in fraudulent activities or provide false information
• Violate any third-party rights, including intellectual property rights

We reserve the right to investigate and take appropriate legal action against anyone who violates these provisions.

11. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

11.1 No Warranty

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that our Services will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, reliability, or completeness of content
• Warranties that defects will be corrected

11.2 Product Results

WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT:

• The results you may achieve from using our products
• The effectiveness of products for any particular purpose
• The suitability of products for your individual needs

Results may vary from person to person. Individual results depend on many factors including diet, exercise, lifestyle, and individual body composition.

11.3 Medical Disclaimer

THE PRODUCTS SOLD ON OUR WEBSITE ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE. STATEMENTS REGARDING PRODUCTS HAVE NOT BEEN EVALUATED BY MEDICAL AUTHORITIES OR THE FDA.

YOU SHOULD ALWAYS CONSULT WITH A QUALIFIED HEALTHCARE PROFESSIONAL BEFORE STARTING ANY DIETARY PROGRAM OR USING ANY SUPPLEMENTS, ESPECIALLY IF YOU HAVE A MEDICAL CONDITION OR ARE TAKING MEDICATIONS.

12. Limitation of Liability

12.1 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COHTRIX, ITS DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES SHALL NOT BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Loss of business opportunity or goodwill
• Personal injury or property damage
• Damages arising from your use or inability to use our Services
• Damages arising from any products purchased through our Website
• Damages arising from unauthorized access to your account or data

12.2 Maximum Liability

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM, OR ₹1,000 (ONE THOUSAND RUPEES), WHICHEVER IS LESS.

12.3 Exceptions

Some jurisdictions do not allow limitations on certain warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply, and you may have additional rights.

12.4 Third-Party Actions

WE ARE NOT RESPONSIBLE FOR:

• Actions of third-party courier or shipping providers
• Payment gateway failures or security breaches
• Third-party product manufacturers' actions or omissions
• Third-party website content or services linked from our Website

13. Indemnification

You agree to indemnify, defend, and hold harmless Cohtrix, its directors, officers, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of our Website or Services
• Your violation of these Terms and Conditions
• Your violation of any rights of another person or entity
• Your violation of any applicable laws or regulations
• Any content you submit, post, or transmit through our Services
• Your use of any products purchased through our Website

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

14. Third-Party Links and Services

14.1 Third-Party Links

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Cohtrix. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

14.2 No Endorsement

The inclusion of any link does not imply endorsement, approval, or recommendation by Cohtrix. You access third-party websites at your own risk.

14.3 User Responsibility

You acknowledge and agree that:

• We are not responsible for any damage or loss caused by third-party websites
• You should review the terms and privacy policies of third-party websites
• Your interactions with third parties are solely between you and such third parties

14.4 Third-Party Services

We may use third-party service providers for:

• Payment processing
• Shipping and logistics
• Website analytics
• Marketing and advertising

These third parties have their own terms and privacy policies, and we encourage you to review them.

15. Modifications to Terms

15.1 Right to Modify

We reserve the right to modify, amend, or update these Terms at any time, at our sole discretion, without prior notice.

15.2 Notification

When we make changes to these Terms:

• We will update the "Last Updated" date at the top of this page
• Significant changes may be communicated via email or prominent notice on our Website
• Your continued use of our Services after changes constitutes acceptance of the modified Terms

15.3 Review Responsibility

It is your responsibility to review these Terms periodically. If you do not agree with any modifications, you must stop using our Services immediately.

16. Termination

16.1 Termination by You

You may stop using our Services at any time. If you have an account, you may delete it by contacting customer support.

16.2 Termination by Us

We reserve the right to suspend or terminate your access to our Services, with or without notice, for any reason, including:

• Violation of these Terms
• Suspected fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• At our sole discretion

16.3 Effect of Termination

Upon termination:

• Your right to use our Services will immediately cease
• We may delete your account and data
• Outstanding orders may be cancelled or fulfilled at our discretion
• Provisions that by their nature should survive termination will remain in effect

17. Governing Law and Jurisdiction

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

17.2 Jurisdiction

Any disputes arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts located in [Faridabad], India.

You agree to submit to the personal jurisdiction of these courts and waive any objections based on inconvenient forum.

17.3 Compliance with Laws

You agree to comply with all applicable local, state, national, and international laws and regulations in connection with your use of our Services.

18. Dispute Resolution

18.1 Informal Resolution

Before filing any formal claim, you agree to first contact us to attempt to resolve any dispute informally. Most disputes can be resolved quickly through direct communication.

18.2 Mediation

If informal resolution fails, both parties agree to attempt mediation before pursuing litigation. The mediation will be conducted in [Faridabad], India.

18.3 Arbitration

If mediation is unsuccessful, disputes may be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.

18.4 Class Action Waiver

You agree to resolve disputes with us on an individual basis only. You waive any right to participate in a class action lawsuit or class-wide arbitration.

19. Miscellaneous Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our Website, constitute the entire agreement between you and Cohtrix.

19.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

19.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

19.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, labor disputes, government actions, or internet/telecommunications failures.

19.6 Headings

Section headings in these Terms are for convenience only and have no legal or contractual effect.

19.7 Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version shall prevail.